Duration: 4 hours

Bookkeeping involves keeping records of wealth that comes to, and that leaves the ownership of a legal entity. It provides a framework for the collection, preparation and recording of financial data from which information can be drawn, so that informed decisions can be made, implemented and evaluated. In this course, you'll learn about the uses of financial information; accounting standards and conventions and the basic functions of bookkeeping for service businesses.
Duration: 2 hours

A balance sheet is a report that is prepared at the end of an accounting period (e.g. monthly, quarterly yearly). It is a very important piece of financial reporting issued by a company because it provides a detailed list of the value of assets, a summary of the total liabilities as well as the owner’s/shareholders’ equity. In this course, you'll learn how to use balance sheets; understand their function; how to track business performance; balance sheet allocations.
Duration: 2 hours

In this course you will learn what an accounting system is and how to understand the correct flow of information within it. You'll also learn about valid business documents are, how to design a system that suits the needs of a business, and types of journals used.
Duration: 2 hours

A business produces two primary financial documents: The Profit and Loss Report and the Balance Sheet. The information within both of these documents is drawn from the general ledger. In this course, you'll learn how to use this information to formulate procedures for the setting up of a double-entry bookkeeping system.
Duration: 3 hours

The journals are ‘books of original entry’, because this is where details of transactions are recorded first in the chronological order in which they appear. In this course, you'll learn how to outline the functions and specific uses of ‘special journals’. Includes material on how to use a cashbook.
Duration: 3 hours

Many businesses trade on credit. This means that they allow purchasers to have goods or use their services, before they pay for them. Providing credit is part of normal business trading. In this course, you'll learn about methods used to set up credit sales journal and credit purchases journals.
Duration: 2 hours

Small businesses with a small volume of non-repetitive transactions can use a general journal to record all of their transactions instead of setting up special journals. In this course, you will learn how to design a general journal and use it to streamline your accounting processes.
Duration: 2 hours

In order to calculate the profit for the year, the accounting system must be able to match the revenues earned and expenses incurred for that accounting period. In this course, you'll learn how to properly close ledger accounts at the end of an accounting period to help maintain your accounting system.
Duration: 2 hours

The trial balance prepared before closing the ledger shows the balance of every general ledger account – assets, liabilities, proprietorship, revenues and expenses. The profit and loss report uses the information gathered in the profit and loss account to present information in a succinct and easily understood manner. In this course, you'll learn more about profit and loss statements, and their preparation methods.
Duration: 2 hours

Small businesses usually own assets which assist them in earning revenue (e.g. computer). Depreciation is the decrease in value of fixed assets caused by use, wear and tear, passage of time or obsolescence. In this course, you'll learn about the use of appropriate methods for the depreciation of non-current assets.
Duration: 3 hours

Profit can be defined as revenue minus expenses. In this course, you'll learn about the fundamentals of cash and accrual accounting, the ‘matching process’, and the need for balance day adjustments. Includes worked examples for following along each step of the process.
Duration: 3 hours

There are many ways of making payments and handling money, from direct debits through to posting cheques. In this course, you'll learn about the cash cycle, the importance of cash control and its various methods including petty cash systems and bank reconciliation processes. You'll also learn about the advantages of using electronic payments.
Duration: 1 hour

A trading business sells goods as its primary source of revenue. Goods are a form of asset. Unlike other assets which are obtained and retained by a business, a trading business must rely for its survival on the constant sale of this asset. In this course, you'll learn about the nature of trading businesses and their bookkeeping requirements. You'll also review relevant bookkeeping procedures.
Duration: 3 hours

In this course, you will learn how to select the best bookkeeping process that suits your business needs; the advantages and disadvantages of each one of them; identify business requirements; how to gather financial information; cash and accrual accounting; how to calculate the percentage rate of depreciation; stock methods; effective ways of keeping track of assets, and more.
Duration: 5 hours

Describe cash flow management and cash flow margin and returns on investment, business finance methods, how to manage bad debts and accounts payable procedures.
Duration: 3 hours

A trading business purchases goods/merchandise/commodity from suppliers with the sole intention of re-selling the goods to its customers for profit. The purchased goods are either sold during the accounting period or they remain on hand and are referred to as stock or inventory. In this course, you'll learn about the nature of stock and the periodic system used to record inventory.
Duration: 2 hours

Outline the perpetual or continuous system of inventory recording the pros and cons and stock recording methods. Outline methods used to value stock for this system.
Duration: 2 hours

Many businesses find it advantageous to create summary accounts which will bring together each of the individual aspects into one central record while still maintaining individual records. These businesses can group accounts within their general ledgers on the basis of some common element within each account. In this course, you'll learn about various control accounts and their use.
Duration: 2.5 hours

In this course you will learn the different types of budget; inter-relationships between them; a detailed case study on cash budget; safety margins; profitability; how to measure it; gross and net profits; ratios; budgeted balance sheets.
Duration: 3 hours

The legal status of payments made for work done vary according to staff type, region, and more. It is important to understand the subtleties underpinning payments, as they can impact upon such things as legal minimum wages and taxable income. In this course, you'll learn about methods used in payroll systems and taxes applicable to payroll, and about a range of taxes applicable to trading businesses.
Duration: 4 hours

A business owner must be able to interpret and analyse the financial reports of their business and use this information to understand the true picture in relation to business performance. In this course, you'll learn about a range of techniques used to interpret and analyse the financial statements of a business in relation to its performance.
Duration: 3 hours

Offices support and facilitates the activities of a business, government department or other organisation in providing goods and/or services. However, with the flexibility of information technology, cloud-based computing, online conferencing and the ease of travel, there are more options available than there were in the past. In this course, you'll learn how to identify the key elements and processes of a modern office.
Duration: 4 hours

The way we communicate within an office and beyond is continually changing because of changes in both technology and management methods. With the advent of technology, functions formerly carried out by postal, courier and telephone services have been replaced by other information technologies. In this course, you'll learn to identify communication systems used within a business and embed knowledge to help you improve communication within an office.
Duration: 2 hours

Confidently describe different interpersonal communication situations in the office, and ways to improve your communications with clients or customers, co-workers, and managers.
Duration: 3 hours

Writing letters, formal emails and other business documents is an essential aspect of office work. In this course, you'll learn about the main elements of business writing and how to apply core elements to any written letters or other documents required in the workplace. Includes material on paper weights and the 7 Cs of office communication.
Duration: 3 hours

We rely on computers to carry out many of the most important office’s functions. As a minimum requirement every person working in an office must be familiar with the most basic computer applications: file management, word processing, printing documents, and using email and the internet. In this course, you'll learn about the functions and basic procedures of common computer applications and common hardware used in offices.
Duration: 4 hours

With computerisation and globalisation, today’s world (and office) has been flooded with information in the form of brochures, magazines, books, reports, letters, emails, computer databases and more. Good office organisation will ensure that both wanted and unwanted material and information are properly taken care of. In this course, you'll learn how to identify factors that influence the way that we organise office spaces and information.
Duration: 3 hours

Despite the fact that much office work is sedentary, many opportunities exist in offices for people to injure themselves or risk their health. Promoting and protecting employees’ health in their workplace will have benefits in terms of productivity and so on, in addition, ensuring appropriate health and safety standards protects the firm against potential liability. In this course, you'll learn about ways to ensure or protect the health and safety of workers and others in the office environment.
Duration: 2 hours

Learn how the marketing process works, how to encourage connections and improve online sales, set up online accounts, how to develop a business plan and set up a marketing plan.
Duration: 3 hours

increasing the content on your website will create more chances that customers will come to your site. You also have the opportunity to target customers. In this course, you'll determine the type of online content most beneficial to your business, how to create it and where to use it.
Duration: 3 hours

Blogging is a very effective internet marketing strategy; an ever-increasing number of businesses are also shifting towards internet marketing and trying to reach more customers by using online newsletters. In this course, you'll learn about methods to develop and sustain effective online blogs and newsletters. Includes examples.
Duration: 3 hours

Learn about the possibilities for marketing any type of product or service effectively on the internet; and become familiar with the channels that you can reach customers online.
Duration: 4 hours

Research has found that the main reason people join social media groups is to establish an online identity. The next most significant reason is to network, to connect with others in order to build relationships. In this course, you'll learn how to identify, discuss and compare the more effective applications that used in social media with the end goal of improving your marketing.
Duration: 2 hours

Internet marketing psychology is the idea that by understanding how customers think and behave, we can engage with them better in an online environment. And by engaging with them better, we can hopefully sell them more of our goods and services. In this course, you'll learn about the use of psychological theory as applied to internet marketing.
Duration: 3 hours

The internet contains an overwhelming variety of tools that can be used for marketing. Certain demographic groups will be reached better by utilising different online tools. In this course, you'll learn how to determine an appropriate mix of online marketing techniques for a product or service, and how to properly utilise that web presence.
Duration: 2 hours

Everyone should make it their business to know their own balance sheet is at any given time. Know the summation of your assets and your total liabilities. It gives an indication of your financial position. In this course, you'll learn how to develop an understanding of the nature and scope of financial management, and key terminology used. You'll also learn how to improve your ability to manage money.
Duration: 3 hours

Managing financial resources applies to individuals and businesses. There are several good practices for good money management, such as always putting some of your income aside for savings. In this course, you'll learn about the planning the management of financial resources for individuals and businesses.
Duration: 2 hours

It is not uncommon for people or organizations to negotiate deals with different financial institutions not only at the start of their financial life; but periodically renegotiate and move from one institution to another. In this course, you'll learn about the nature of banks, then how to select and use a bank more effectively.
Duration: 4 hours

People and businesses usually borrow money to buy goods. There are many reasons for borrowing. Credit allows money to move throughout society more readily than what might be possible otherwise; and the financial activity thus created allows other activities to happen which create real wealth increases. In this course you'll learn about borrowing, credit, and alternative sources of finance.
Duration: 2 hours

Have you got the money to make a cash purchase? If not does the “need” for the purchase justify entering into a loan or credit agreement, which will require regular payments in the future? In this course, you'll learn strategies to determine appropriate and affordable purchasing. Includes material on relevant laws and consumer protection.
Duration: 3 hours

A clear understanding of money jargon is advisable. When dealing with either a bank manager or investment counsellor it is important to have a clear understanding of what you are after, even writing down questions which are relevant to your situation. In this course, you'll learn how to improve communication skills in order to more clearly interact with people providing financial services.
Duration: 5 hours

An investment is any payment of money into a scheme, fund or company from which the person making the payment hopes to receive more money back than was paid in. Other investments may be purely speculative and the future value of the investment may be volatile. In this course, you'll learn the meaning of common terms and how to compare investment options.
Duration: 1 hour

There are two key ways you can reduce what you spend: use less, and create what you need for yourself, rather than buying it. In this course, you'll learn about types of expenditures, then identify ways of reducing expenditure without seriously affecting outcomes.
Duration: 2 hours

It is important to plan for such situations by setting contingencies in place that will ensure financial security for yourself, your family and/or your employees. Even if you have provided adequately for yourself, it may be that your financial security is undermined because of a legal liability you have toward someone else. In this course, you'll learn about personal financial risk management.
Duration: 2 hours

The money market is a general term used to describe the process by which people, including private savers, banks, industrial companies, major investors (including governments), lend and borrow money from each other for short-term periods. The money market is an integral part of the global financial system, and provides short to medium term liquidity. In this course, you'll learn about the general nature and scope of the investment market.
Duration: 1 hour

Marketing psychologists have helped businesses to develop techniques to sell their products without forcing customers to buy something they do not really want. In this course, you will learn the main advertising and marketing strategies and their effectiveness.
Duration: 1 hour

In this course, you will learn the basic market research techniques; how to gather data in order to understand consumer behaviour; the depth of knowledge required, budget and time constraints.
Duration: 1 hour

A significant aspect of marketing psychology is understanding the behaviour of consumers in relation to purchasing products and services. Information about people’s buying behaviours may be derived from social psychology, research on motivation, emotions and perceptions. In this course, you will learn the foundation theories and principles which can be taken from the field of psychology and applied to marketing.
Duration: 1 hour

Marketing psychology is the study of consumer behaviour and application of that understanding to the sale of goods. Marketing psychologists come from a range of backgrounds, and help a variety of business improve sales and product design. In this course, you'll about roles in marketing psychology, applications, and future directions.
Duration: 1 hour

Many things affect sales, from shop design and lighting through to company perception and how sales staff interact with potential customers. In this course, you will learn concrete strategies to increase sales by simple changes in the physical environment; presentation; staff; online marketing and more.
Duration: 1 hour

Consumers are influenced by market regulations and finances, but also by demographic factors (such as their location, gender, household size, etc.) and psychological factors (such as information processing, group influences, and personality). In this course, you'll learn about the eight consumer needs, what consumers want, reference groups, the buying process, demographics, psychographics, other influences, branding and more.
Duration: 2 hours

When you consider how to deliver a product or service, you need to consider whether your business is legal, sustainable and capable of growing. The business must achieve a standard of customer satisfaction that will not attract negative publicity that impacts upon its level of sales. In this course, you'll learn about strategies to help you deliver goods and create satisfied customers.
Duration: 2 hours

The way in which you find customers is currently changing and is likely to keep changing. The only thing that is constant about finding customers is that you need to be visible to people who are potential buyers. In this course, you'll learn how to increase your visibility, account for trends, define your target market and market position, and more. Includes material on marketing and promotion.
Duration: 2 hours

The most successful sales people thrive on personal interaction, they love meeting new people and love talking, but equally love listening. They get a buzz from making a sale and have the ability to remain focussed when interacting with potential customers.Learn what makes a good salesperson; to identify the different types of customers and what strategies to use with each one of these groups.
Duration: 1 hour

New businesses need to consider resource management, operational systems, customer base, how to sell, and how to deliver a product. If they are not clear on each of these steps, they will most likely fail. In this course, you learn about the first steps of market research, writing a business plan, and other basic ideas before starting your own business.
Duration: 2 hours

The best business ideas are very often unsuccessful, because although they may be a great idea, they are launched at the wrong time. The best businesses also ensure they sell what people want to buy, rather than what the owner wants to sell. In this course, you'll learn how to get your timing right, keep cash flowing, manage money, and how to innovate in your service or product.
Duration: 3 hours

Systems are those procedures or mechanisms that you put in place to make sure everything runs smoothly. In this course, you'll learn strategies, mechanisms, and procedures to run your business. Includes material on compliance and quality systems; business control systems; benchmarking; staff and financial management; creating strategic plans; risk analysis, and more.
Duration: 2 hours

The first and most important question for any business is: “What are you going to sell?” or "What service are you going to provide?" In this course, you will learn about whatto consider when choosing what to sell and how to determine the scale of your business. You'll also learn aboutsupply and demand analysis.
Duration: 1 hour

The world is changing at a rapid rate. To be successful in business it is important to adapt to change. Are you resilient? Can you cope with knockbacks and change and still be able to bounce back and go out there and sell your product or service plus explore new approaches and ideas? If you answered YES to both questions, this course is for you!
Duration: 3 hours

It is important to recognise problems as early as possible. Delays in recognising problems often makes them worse and can cause delays to finding possible solutions. In this course you will learn about things that can go wrong in a business and how to get started recognising and dealing with potential problems before they affect the health of your business.
Duration: 2 hours

Staff members are an essential part of any business. Ensuring that workers are engaged with the business can help your business thrive, and free up your time to pursue growth opportunities. In this course, you'll learn strategies to help energise, engage, and motivate your staff. You'll also learn about alternatives to taking on staff directly. Includes case studies.
Duration: 2 hours

Business costs can often be hidden, so it is important for any business to be thoroughly aware of the costs involved in what they are producing or selling.Learn how to review and revise your current financial strategy. In this course, you'll discover how to track down hidden costs, account for changes, review your cash cycle, and more.
Duration: 3 hours

Marketing is more than just selling things. Good marketing involves identifying potential customers; raising awareness and connecting with those people; convincing them to buy; closing a sale; and collecting the money. In this course, you'll learn how to review and revise your marketing strategy, assess your marketing mix, and more.
Duration: 2 hours

Learn how to review and revise your product and product strategy. Includes material on selecting a product range, product life cycle, analysing sales, and implementing feedback.
Duration: 2 hours

Using sales funnels, sales analysis, and other business controls helps to keep a business on track and business activities more transparent. It is vital you use good business systems and structures; without these, a business can lose clients, or even fold. In this course, you'll learn how to effectively use business systems to improve your sales. Includes material on implementing sales funnels, setting sales targets, and keeping up momentum.
Duration: 1 hour

Customers are far more informed today than they were in the past i.e. before google and social media aided them in finding information about almost anything and everything. Old school ways of trying to close a sale by overloading the customer with information, may not always work with modern, savvy shoppers as a result. Learn here about up-selling and add-ons products and when to use opened questions.
Duration: 1 hour

Conditions have to be suitable before a sale can take place. These conditions can be environmental, psychological or behavioural. For instance, a rushed, noisy atmosphere with a lot of distraction might be a good environment for a quick sale in a market place, but quite a bad environment for selling a piece of furniture or a pair of shoes or when demonstrating a product. In this course, you will learn strategies to gain customers attention.
Duration: 1 hour

Selling is one thing, but inspiring a customer to come back and buy again is something else. A new customer is great but a regular customer is gold and needs to be looked after. The most important aspects of gaining and keeping customers has already been discussed: a friendly manner, interest in your customers’ needs, knowledge of plants and products and making sure that the customer leaves with a plant or product that is right for them and their purpose. In this course, you will learn quickly the basic steps to improve sales and how to maintain customers coming back to your business.
Duration: 1 hour

Once a salesperson assists a customer in realizing they have a need for the product - as long as the product is suitable, it will sell itself. The role of the salesperson in encouraging a purchase is to help the customer make their own discovery. Learn more about sales with this course!
Duration: 1 hour

First impressions count! The first impression a customer has of a sales person will shape their attitude towards not only the sales person - but also of the business in general. A great first impression is the key to making sales and establishing and maintaining a thriving business.
Duration: 1 hour

If you are to sell something properly, you must know what you are selling, both its strengths and weaknesses. Only then are you prepared to answer the full range of questions that are likely to be thrown at you by a prospective customer. This product knowledge not only makes you a more effective salesperson; it will add to your credibility as an expert, allow you to consider options in a more informed manner, and will allow you to use your knowledge to direct your sales toward individual needs, attitudes, and interests.
Duration: 1 hour

Customers come from all walks of life, from various cultures with various customs, they may be young or old, rich or poor (and anywhere in between). They may work as tradespeople or labourers or have a professional background as a teacher or doctor or be a company director. If you want to know the basic steps in sales, this course is perfect for you!
Duration: 1 hour

Some business people still take an entirely self-centred approach to sales and believe that good business means meeting their own needs. What is ethics? In order to act ethically we need to know the difference between right and wrong or good and bad behaviour and then making the ‘right’ choice. In this course, you'll learn more about the foundations of the ethical selling process.
Course Duration: 1 hour

Small and large homes can require cleaners to work professionally. Some large homes and estates, may have a live in housekeepers who carry out a variety of tasks and responsibilities for the home's owner. To start working in a business like this, you need to have an eye for detail and a good level of physical fitness. To worker in larger homes or for affluent people or families, it is normal to develop professional relationships with people,in some cases you may regard them as your employer. In freelance or self-employed situations, developing long term working relationships with people is highly regarded.
Duration: 1.5 hours

It is useful to build your resources as a consultant and also to keep up to date in the area in which you work as a consultant. Resources include things like books, journals, and computer equipment and programmes.
Duration: 2 hours

Having sorted out what particular areas of expertise you have to offer and how to present and market them, you need to consider how you will deliver those services. Sometimes consultants work by making a verbal agreement with a client and arranging an appointment. For larger or longer term contracts the consultant will often draw up a contract after having discussed their client’s needs and then present it to their client to sign.
Duration: 1.5 hours

Ethics is the study of moral judgements and decision making. When we discuss ethics we are referring to the process by which we identify right and wrong – the rules of conduct or moral principles we use when making decisions.
Duration: 1.5 hours

Although by now you may have prepared your services and worked out how you are going to market them, but this in itself does not guarantee you work. It just sets you up so that you are ready and able should you secure any contracts. Even if you rely on an agency to get you work as a consultant, you may still need to actively pursue contracts yourself.
Duration: 1.5 hours

What do we mean by being a consultant? Essentially, a consultant is someone with expertise in a particular area who offers advice to others.
Duration: 1.5 hours

Whether you work for yourself or someone else, you will still need to be able to present what you have to offer in a way which attracts employers. As a consultant, you need to stand out from others. Whilst to some degree your demand will be related to your relevant experience, years in the industry, and perhaps notoriety through media recognition, publications, word-of-mouth and so forth - the way that you sell yourself is also important.
Duration: 2.5 hours

Planning involves identifying your market, how you are going to work, what you may need, your goals to become successful, and any potential pitfalls along the way.