Privacy

1. Introduction

1.1  “Learn How To” operates as a subsidiary sister school of ACS Distance Education, (ACS); and as such follows the privacy policy of ACS. This acknowledges that the privacy of your personal information, and the security of your transactions with us is of paramount importance to us. ACS has data protection policies to ensure your privacy and data security. The ACS Privacy Policy sets out the rules we will abide by when dealing with personal information we collect from individuals during the course of our business. This policy is based on Privacy Legislation.

1.2 In order to ensure that we meet and maintain our Privacy standards, we have appointed a Privacy Officer. Should you wish to contact us in relation to Privacy, please email [email protected] 

1.3 We may occasionally make alterations or additions to our Privacy Policy. Should we do so, we will update the policy on our website. We require that all our customers agree to abide by our Privacy Policy as part of our terms of trade. This policy also applies to users of our website who are not customers of Learn How To.

1.4 Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other websites which you may be able to access through our site.

 

2. What Information Do We Collect?

Learn How To collects a range of information about you at different times. There are four broad categories of information that we collect from you:

2.1 Information we require to supply our services.
(a) When you first sign up or contract with Learn How To for our products or when you make an inquiry about our services, we request information such as your name, address, telephone number and email address.

2.2 Non-personally identifying information.
(a) In addition to the information you specifically provide above, Learn How To operates analytics software on this website to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to ensure our websites are working effectively.
(b) We may use 'cookies'. Cookies are pieces of information that a website can transfer to an individual's computer in order to allow that website to store information about user preferences. We use cookies that expire once the visitor leaves our website. Cookies are used to collect session IDs. It is possible to adjust your web browser to refuse cookies, but you may find this reduces the functionality of this site.

2.3 Other demographic information.
If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Learn How To's products and services.

2.4 Personal information stored on a website hosted by Learn How To.
Learn How To will have personal information stored on our servers. Any information that is submitted to or collected by Learn How To will be stored on Learn How To servers. This information, will not be used or released by Learn How To in any manner to any third party, and it will be kept strictly confidential, unless we are required to release the information by law.

 

3. How Do We Use Personal Information We Have Collected?

3.1 We collect and use your personal information to operate our website and deliver our services to you. We will use your personal information to provide you with:

  • technical support
  • billing and credit control
  • sales support
  • product upgrades and
  • information
  • online products and services

3.2 You may stop the delivery of future promotional emails from Learn How To by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our promotional email list and will appear at the BOTTOM of your email. If you experience technical difficulties with removing yourself from a list, you may email us at [email protected] and request removal from a list and/or future mailing.

3.3 We may use your personal information to:
(a) maintain a technical and account history of your dealings with us
(b) monitor your compliance with our 'Terms and Conditions' Policy and other terms and conditions of supply;

3.4 We will treat all information we collect from you as strictly confidential. Learn How To does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to Learn How To) any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

3.5 We will disclose your personal information, without notice or your consent, only if:
(a) we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or website;

  • to protect and defend the rights or property of Learn How To;
  • if we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you;
  • if we sell our business or part of it; and
  • in extreme circumstances, to protect the personal safety of users of Learn How To services, its website, our staff or the public.

 

4. Security

4.1 Learn How To has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database.

 

5. Other Disclosure by You

5.1 You might provide personal information through your participation in chat sessions, email exchanges, social media or newsgroups accessed via Learn How To, or another service provided by Learn How To. This information is public and immediately available to anyone who has access to such a site; it is not private. Learn How To urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.

5.2 You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately notify Learn How To.

5.3 If you collect personal information which you keep on servers provided by Learn How To as part of our service to you (including email), you alone are responsible for compliance with the Privacy Act 1988 in respect of that information. We take no responsibility for your dealings with personal information you collect.

 

6. How to Access and Update Your Personal Information

6.1 From time to time you may need to update your personal information. You may do so by phone, mail or email  ([email protected]). You may be required to supply your username and password to authorise the update of information. You may need to answer some security questions before any personal information is revealed or amended.

6.2 Children's Privacy. Learn How To does not knowingly collect, use or market any information to children. Users agree to be over 18 years old.

 

7. Complaints

If you have a complaint about any aspect of our Privacy procedures, please contact our Privacy Officer on [email protected] . We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the Privacy Commissioner.

 

8. Data Retention

In order to best protect the rights of our students and their personal data against cyber-attack, hacking and unlawful accessing of sensitive and confidential student records, IT IS HEREBY AGREED that all such records shall be confidentially destroyed within a period of twelve months of cessation of subscription enrolment and to remove any doubt, Learn How To is irrevocably authorised to do so within such time frame.

To comply with Australian and European privacy law, we will maintain student records for the period of enrolment.

If you would like Learn How To to delete your information at any time (whether you are a customer or a prospective customer), please contact our privacy officer and we will process this.

[email protected]

 

Click here for full details of Terms & Conditions of Enrolment.