Duration: 2.5 - 3 hours
Albert Mehrabian suggested a model showing a breakdown of communication when two people communicate their feelings or attitudes. He proposed that the communication could be formulated as 7% verbal (what is said), 25% vocal (how it is said), and 68% facial (conveyed through facial expression). Although these findings have often been simplified and applied to everyday conversations by some authors, this formula only applies to the expression of feelings or attitudes. With this course, you will have an overview of the main types of communication and how to apply them.
Please note: Course notes are provided in PDF format for your convenience and can be downloaded to print or view on your device.