Front Desk Management for Hotels

Duration: 3 hours

A front desk operator needs to be enthusiastic and enjoy working with the public. They should be tactful and courteous, professional and mature, and able to manage stress well. They should have good communication and people-skills, be well-organised and responsible. In this course, you will learn about the complexities and management issues relating to front desk operations; how to improve efficiency; problem-solving strategies; forms; business/staff presentation and customer service.


Please note: Course notes are provided in PDF format for your convenience and can be downloaded to print or view on your device.

Self Assessment Test