Garden Centres: Gaining and Keeping Customers

Duration: 1 hour

Selling is one thing, but inspiring a customer to come back and buy again is something else. A new customer is great but a regular customer is gold and needs to be looked after. The most important aspects of gaining and keeping customers has already been discussed: a friendly manner, interest in your customers’ needs, knowledge of plants and products and making sure that the customer leaves with a plant or product that is right for them and their purpose.



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Please note: Course notes are provided in PDF format for your convenience and can be downloaded to print or view on your device.


Self Assessment Test