Improving Communication Skills for Online and Telecounsellors

Duration: 3 hours

With the changes in technology, there are more and more ways of communicating -- including phones, chat, and email. Yet the lack of non-verbal cues and information can lead to misunderstandings. In this course, you'll learn how to improve your communication skills and use the lack of face-to-face communication to your client's benefit.


Please note: Course notes are provided in PDF format for your convenience and can be downloaded to print or view on your device.

Self Assessment Test