Introduction to Online and Telephone Counselling

Duration: 1 hour

Telephone and e-counsellors must demonstrate a specific set of skills or competencies. While these overlap requirements for traditional face-to-face counselling, distance assessments of a client’s state of mind is often more difficult. In this course, you'll learn about identifying risks, how to establish ground rules and boundaries online and over the phone, and why people seek for internet or phone counselling.


Please note: Course notes are provided in PDF format for your convenience and can be downloaded to print or view on your device.

Self Assessment Test