Sales Skills: Gaining & Keeping Customers

Duration: 1 hour

Selling is one thing, but inspiring a customer to come back and buy again is something else. A new customer is great but a regular customer is gold and needs to be looked after. The most important aspects of gaining and keeping customers has already been discussed: a friendly manner, interest in your customers’ needs, knowledge of plants and products and making sure that the customer leaves with a plant or product that is right for them and their purpose. In this course, you will learn quickly the basic steps to improve sales and how to maintain customers coming back to your business.



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Please note: Course notes are provided in PDF format for your convenience and can be downloaded to print or view on your device.


Self Assessment Test