Duration: 2 hours
Empathy is the ability to step into the shoes of another person, to imagine how they may be feeling. If we are not able to
do that, it is hard to communicate well with others. In this course, you'll work through a set of practical tools and ideas, such as how to use empathy, respect, and listening; and how to recognise client strengths. Includes case studies.
Please note: Course notes are provided in PDF format for your convenience and can be downloaded to print or view on your device.